Refund policy

Returns

We really hope that you're totally satisfied with your purchase, but we understand that sometimes the fit might not be so perfect. Please contact us to discuss your return at info.bolloonie.com. Items sent back to us without first requesting a return will not be accepted.

You can return any unworn items to us within 14 days for refund. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We suggest goods be sent back to us using a registered or trackable service, as we cannot be help responsible for goods which are lost or damaged in transit. Please note we do not refund shipping costs, duties and taxes incurred. Nor do we cover the charge for returns to be sent back to us, with the exception of goods that are faulty when delivered. 

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return questions at info@bolloonie.com

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.